In the first hour after a burst pipe, shut off the water at the nearest valve or the main, switch off power to the wet area only if you can do it without standing in water, and photograph the damage before moving anything. Then call (833) 490-5225. Replacing the pipe is plumbing work.
Key takeaways
- Shut off the water first, at the fixture valve or the main.
- Do not touch electrical switches or outlets while standing in water.
- Photograph the damage and the source before anything is moved or cleaned.
- Replacing the pipe is plumbing work and needs a plumber licensed in Maryland.
- A water heater replacement generally needs a WSSC permit in Prince George's County.
What is the very first step?
Stop the water, then the damage stops getting worse.
Find the nearest shutoff valve for the fixture, or the main if you cannot find the fixture valve. Turning off the water is the step that limits the damage, and it is quick.
If you cannot reach a valve safely, leave the water to the utility and move on to the next step.
What should I not do?
Do not step into standing water to reach a switch or an outlet.
Electricity and water are a dangerous combination. Switch off power to the wet area only if you can do that without standing in water. Otherwise call the utility or an electrician.
Do not try to repair the pipe yourself while the water is running.
Who replaces the pipe, and who needs a permit?
A plumber replaces the pipe, and a water heater replacement generally needs a WSSC permit.
Plumbing work in Maryland requires a license from the Department of Labor, so ask the plumber to show theirs. In Prince George's County, WSSC Water issues plumbing permits, and water heaters and testable backflow devices are the fixtures that generally need one.
Frequently asked questions
Should I call the plumber or the restoration company first?
Stop the water first, then call a plumber for the pipe and call (833) 490-5225 for the drying and cleanup. Both can be needed the same day.
Do I need to keep the broken pipe?
Keep it if you can, and keep photographs of the break. An insurer may ask to see the failed section.
How soon should drying start?
As soon as the source is stopped. Materials that stay wet longer are harder to save, so drying is set up on arrival.
Sources
This guide is general information for Prince George's County homeowners, not a substitute for an on-site inspection. Prices are estimates. See our disclaimer.